{"id":30820,"date":"2026-01-11T14:32:00","date_gmt":"2026-01-11T14:32:00","guid":{"rendered":"https:\/\/sandc.tryarthur.co.uk\/?page_id=30820"},"modified":"2026-01-11T14:32:01","modified_gmt":"2026-01-11T14:32:01","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/sandc.tryarthur.co.uk\/index.php\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S &amp; C Thermofluids Ltd<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Last updated: 202<\/em>6<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S &amp; C Thermofluids Ltd (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your personal data and respecting your privacy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how we collect, use, store, and protect personal data when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit our website<\/li>\n\n\n\n<li>Contact us<\/li>\n\n\n\n<li>Engage our services<\/li>\n\n\n\n<li>Use our software or facilities<\/li>\n\n\n\n<li>Apply for employment<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Data Controller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data Controller:<\/strong><br>S &amp; C Thermofluids Ltd<br>The Old Tannery<br>Kelston<br>Bath<br>BA1 9AN<br>United Kingdom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a>tony.smith@thermofluids.co.uk<\/a><br>Company number: 2030221<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Personal Data We Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect and process the following categories of personal data:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">a) Contact and Business Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Job title<\/li>\n\n\n\n<li>Company name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Telephone number<\/li>\n\n\n\n<li>Postal address<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">b) Technical and Usage Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type and version<\/li>\n\n\n\n<li>Device and operating system<\/li>\n\n\n\n<li>Website usage data<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">c) Communications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Emails and correspondence<\/li>\n\n\n\n<li>Enquiry details<\/li>\n\n\n\n<li>Meeting notes and technical discussions<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">d) Recruitment Data (where applicable)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CVs and application details<\/li>\n\n\n\n<li>Employment history<\/li>\n\n\n\n<li>Qualifications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not intentionally collect special category data unless legally required or explicitly provided by you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. How We Use Your Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to enquiries and correspondence<\/li>\n\n\n\n<li>Providing engineering, consultancy, testing, and software services<\/li>\n\n\n\n<li>Managing client relationships and contracts<\/li>\n\n\n\n<li>Issuing quotations, invoices, and payments<\/li>\n\n\n\n<li>Operating and securing our website and systems<\/li>\n\n\n\n<li>Recruitment and staffing<\/li>\n\n\n\n<li>Legal, regulatory, and insurance compliance<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Lawful Basis for Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data under one or more of the following lawful bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contractual necessity<\/strong> \u2013 to perform or enter into a contract<\/li>\n\n\n\n<li><strong>Legitimate interests<\/strong> \u2013 for business operations, security, and communications<\/li>\n\n\n\n<li><strong>Legal obligation<\/strong> \u2013 compliance with laws and regulations<\/li>\n\n\n\n<li><strong>Consent<\/strong> \u2013 where explicitly obtained (e.g. cookies, marketing communications)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Sharing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may share data with trusted third parties where necessary, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT and hosting providers<\/li>\n\n\n\n<li>Professional advisers (legal, accounting, insurance)<\/li>\n\n\n\n<li>Regulators or authorities where required by law<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All third parties are required to maintain appropriate confidentiality and security measures.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. International Transfers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We primarily store and process data within the UK. Where data is transferred outside the UK, appropriate safeguards will be in place in accordance with UK GDPR.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, and accounting obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retention periods vary depending on the nature of the data and relationship.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Your Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Under UK GDPR, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your personal data<\/li>\n\n\n\n<li>Rectify inaccurate data<\/li>\n\n\n\n<li>Request erasure of data<\/li>\n\n\n\n<li>Restrict processing<\/li>\n\n\n\n<li>Object to processing<\/li>\n\n\n\n<li>Data portability (where applicable)<\/li>\n\n\n\n<li>Withdraw consent at any time<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests should be made in writing to:<br><strong><a>tony.smith@thermofluids.co.uk<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your data protection rights have been infringed, you may complain to the UK Information Commissioner\u2019s Office (ICO):<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.ico.org.uk\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. The latest version will always be published on our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Cookie Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S &amp; C Thermofluids Ltd<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. What Are Cookies?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve user experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Cookies We Use<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">a) Strictly Necessary Cookies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These cookies are essential for the operation of our website and cannot be disabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Security and session management<\/li>\n\n\n\n<li>Page navigation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">b) Analytical \/ Performance Cookies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These cookies help us understand how visitors use our website, allowing us to improve performance and content.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Page visits<\/li>\n\n\n\n<li>Traffic sources<\/li>\n\n\n\n<li>Anonymous usage statistics<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">c) Functional Cookies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These remember preferences and settings to improve usability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cookies We Do Not Use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advertising cookies<\/li>\n\n\n\n<li>Behavioural profiling cookies<\/li>\n\n\n\n<li>Third-party marketing trackers<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cookie Consent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where required by law, we will request your consent before placing non-essential cookies on your device. You may withdraw or amend consent at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Managing Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can control and delete cookies through your browser settings. Disabling cookies may affect website functionality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Browser guidance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chrome<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Firefox<\/li>\n\n\n\n<li>Edge<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Third-Party Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some embedded content or services may set third-party cookies. We do not control these cookies and recommend reviewing the relevant third-party policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding cookies or data protection:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S &amp; C Thermofluids Ltd<\/strong><br>Email: <a>tony.smith@thermofluids.co.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy S &amp; C Thermofluids Ltd Last updated: 2026 1. Introduction S &amp; C Thermofluids Ltd (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you: 2. Data Controller Data Controller:S &amp; C Thermofluids LtdThe&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30820","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/30820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=30820"}],"version-history":[{"count":1,"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/30820\/revisions"}],"predecessor-version":[{"id":30822,"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/30820\/revisions\/30822"}],"wp:attachment":[{"href":"https:\/\/sandc.tryarthur.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=30820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}